Expert Auto Service You Can Trust

Andrea Taylor

3 years ago

Worth the wait of booking ahead. The actual work was prompt, thorough, offered two options, and pricing was reasonable.

Ben Sufolk

2 years ago

Great place! Even though my truck was too big to fit into their shop Arron graciously provided me the specifications and details that I would need to get my truck worked on somewhere else

Stephanie Sempf

9 years ago

Aaron and Nadine are GREAT! Aaron doesn't do any unnecessary repairs and doesn't over charge. They treat you like family.

Adrien C

5 years ago

Aaron found the time to fix my car, and updated me every step of the way. I will never take it anywhere else. Reliable, friendly, professional. Need I say more? Thank you so much Aaron for all of your hard work!

Kazu Shibata

2 years ago

Aaron and his staff were very kind, and professional. This is the auto shop you can trust. Aaron diagnosed and found the root cause of my wobbling wheel right away, and helped me get back on the road. Thank you!!! ** Volvo XC90, Front axle issue**

Sanja Speers

4 years ago

Was so grateful that Herb's Alignment was able to fit changing the winter tires for my son's car on short notice in their very busy week. Excellent Customer service, felt like family. Prices are very reasonable. Only place he will take car to in Nelson. thank you.

Cricket Carroll

11 years ago

WOW! My little car has been parked for a long time, due to seized brakes that we couldn't afford to fix. I called Herb's and spoke to Aaron initially (great attitude and customer service over the phone) and was given a quote based on the exact parts for my car. Aaron ordered them in that day, even though our appointment wasn't until a few days later. The quote was more than fair, especially compared to the other shops in the Nelson area. Unexpectedly, two flat tires and a flat-lined battery made me 45 minutes late for the appointment, but the wonderful Nadine offered to come and inflate the tires for me. The brakes were still repaired by the end of the day, and would have been below the quote I was given, had I not unexpectedly needed (and asked for) the new battery. There are a few other things that need fixing, but Nadine and Aaron gave me rough quotes so I can plan for the repairs. There was no pressure to book immediately. Great service, and both Aaron and Nadine were really terrific to deal with. I highly recommend Herb's Alignment & Mechanical to everyone. This is how it should feel to deal with your mechanic!

MultiTeacha

5 years ago

I had an emergency brake problem in hilly Nelson but it was after hours. Aaron at Herb's answered my panicked call and agreed to come take a look at my car very next morning. I needed to get it driving quickly as I am not from Nelson. Aaron took my car despite being very busy and did the minimum repairs so I could make it safely home, for a bargain price! He was a life saver and so kind and efficient! I am so grateful and highly recommend Aaron and his team at Herb's Alignment Shop.

Joe Westra

2 years ago

I took my wobbly truck to Herbs after another shop was unable to alleviate the unwanted sway. Herb's was attentive to my upcoming travel plans and put me on a short order wait list. They did a much better job than the other shop, however Aaron, the owner, took me on a quality check ride and noticed that it wasn't yet perfect. After my trip, he fixed up the issue 100%, with no additional cost. I also found he was willing to share lots of useful information in conversation while shuttling me to and from town during the appt. I was quite pleased with his attention to detail, honouring our agreed schedule (half his staff was out sick on the day he fixed the truck, but he didn't reschedule), and friendly demeanour. Herb's will be my first stop from now on.

Shay Boudreau

4 years ago

Aaron was extremely thorough and took the time to give my minivan a good look over, and did quality work. I walked out of there a very happy customer today, as he accommodated us greatly with not only rides while we didn’t have our vehicle, but also working within our budget and going above and beyond in the services done for our van. Aaron spent a good amount of time fixing little things on top of the main reason we brought it in, and even topped up all our fluids as a courtesy. Everyone in my little community uses Herbs, their simply the best around! Aaron and all his staff deserve every penny they make, I’m simply blown away by the quality of work done on my van, as well as the unbeatable customer service from the entire team. Thank you all for a wonderful experience!